Co-op participating in AECI triennial survey
Tri-County Electric is participating in a survey that is conducted every three years by our power generator, Associated Electric Cooperative (AECI) to measure the quality of service provided to you, our member-consumers.
This survey will ask several questions about your satisfaction and energy usage with the cooperative.
In this random survey of members, a mixture of online and telephone interviews will be conducted. You may be sent an email invitation to participate in the survey OR you may be sent a postcard in the mail inviting you to participate. Members may also be randomly selected to complete a telephone interview. It should take approximately 11 minutes to answer all questions on the telephone.
The call center conducting the survey will identify themselves as calling on behalf of Tri-County Electric Cooperative. The words “Electric Co op” will appear in the Caller ID text area with a 336 area code. They will be conducting calls Monday-Friday from 5 p.m. until 9 p.m. and on Saturday from 10 a.m. to 5 p.m.
If you are contacted via email, you will receive an email invitation from Bellomy Research, which will include a link to the survey and a unique ID code. Upon clicking the survey link, you will be asked to type in the unique ID number provided. Both the email invitation and the survey are branded with the cooperative’s logo.
If you have any questions, please contact Tri-County Electric's office at 660-457-3733. Thank you for your participation.